We want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, please contact us and we will do our best to assist you.
You may request to cancel your order within 24 hours after placing the order by contacting our customer service team.
Once an order has entered the processing, packaging, or shipping stage, we may no longer be able to cancel it. In such cases, you may receive the order and request a return in accordance with our return policy.
If you need to cancel or change an order, please contact us as soon as possible within the 24-hour cancellation period.
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and, where applicable, include the original packaging, tags, and accessories.
Customers are responsible for the return shipping costs when the return is requested because the customer has changed their mind or no longer wants the product.
Before sending any item back, please contact our customer service team for return instructions. Unauthorized returns may not be accepted.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.
We may request photographs or other information to help us verify the issue. Depending on the circumstances, we may offer a replacement, reshipment, or refund.
For items that arrive damaged, defective, or incorrect due to an error on our part, we will provide an appropriate solution without requiring the customer to bear the return shipping cost.
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will be issued to the original payment method. Please allow additional time for your payment provider or bank to process the refund and post the funds to your account.
Shipping charges, if applicable, may not be refundable unless the return is due to an incorrect, damaged, or defective item.
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. Products that have been used, damaged after delivery, altered, or returned without their original condition may also be refused.
If your order has not arrived within the estimated delivery period, please contact us so that we can assist with checking the shipment.
We are not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer, refusal to accept the package, or circumstances beyond our reasonable control, including customs delays, natural disasters, severe weather, or transportation disruptions.
To request a return, replacement, or refund, please contact our customer service team through the Contact Us page and provide your order number and a description of the issue.
For damaged, defective, or incorrect items, please include clear photographs when possible. This will help us review your request and provide a solution more efficiently.
We reserve the right to review each request individually and determine the appropriate resolution in accordance with this policy and applicable consumer protection laws.
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